Refund Policy

1. Our Approach

SEO We Know delivers professional analytical and optimization work and stands behind its quality. We do not offer blanket no-refund policies. Instead, we have a structured, fair policy based on how far into a project we are when an issue arises. We want every client to feel confident ordering, and we take concerns seriously when they are raised.

2. Full Refund: Before Work Begins

You are eligible for a full refund if all of the following apply:

• You contact us within 24 hours of placing your order
• We have not yet sent an onboarding email or requested any access
• No work, analysis, or crawling has been initiated for your site

To request a pre-work cancellation, email billing@seoweknow.com with the subject "Cancellation Request" within 24 hours of payment.

3. Partial Refund: Work in Progress

If work has begun (onboarding initiated, access requested, or analysis started), a partial refund may be available based on completion percentage:

• Less than 25% complete: 50% refund of the amount paid
• 25% to 50% complete: 25% refund of the amount paid
• More than 50% complete: No refund. We will complete and deliver the full scope of work purchased.

Completion percentage is determined by our internal project tracking. We will communicate this clearly and transparently when reviewing a refund request.

4. After Delivery

Once a deliverable has been sent to your email address, no refund is available on the basis of change of mind or business circumstances.

However, if the delivered work fails to meet what was described in your package, we will review and address it. Post-delivery remedies apply in these cases:

• The deliverable clearly does not cover the scope described for your package
• Technical findings contain verifiable factual errors specific to your site
• Delivery occurred significantly after the confirmed date without prior notification

In these cases, we will correct and redeliver affected portions, or in clear cases of non-delivery, issue a full refund. Post-delivery remedy requests must be submitted within 7 days of receiving your deliverable.

5. Non-Refundable Items

The following are non-refundable once initiated or delivered:

• Support hours after a session has been conducted
• Add-on items where services have been activated or placements have been submitted
• Any service where the refund request is submitted more than 14 days after delivery

Unused support hours may be refunded on a prorated basis if requested within 14 days of purchase and before any session has occurred.

6. Quality Disputes

SEO involves professional judgment. We do not issue refunds based on disagreement with our strategic recommendations alone. If you believe a specific finding in our analysis contains a verifiable factual error, submit the specific concern within 7 days of delivery and we will review at no charge and correct any confirmed errors.

7. Chargebacks

We ask that you contact us at billing@seoweknow.com before initiating a chargeback with your card issuer. Most issues can be resolved quickly through direct communication. Unjustified chargebacks may result in documentation being submitted to Stripe and your card issuer as part of the dispute resolution process.

8. How to Request a Refund

1. Email billing@seoweknow.com with subject: "Refund Request"
2. Include your name, the email used at checkout, your order date, and a description of your concern
3. We will acknowledge within 1 business day and provide a decision within 3 business days

9. Processing Time

Approved refunds are returned to your original payment method via Stripe within 5 to 10 business days. Stripe processing fees are absorbed by us and not deducted from your refund.

10. Contact

Billing: billing@seoweknow.com • General: hello@seoweknow.com • Phone: (740) 455-5712
SEO We Know, 11270 W Carlisle Rd, Frazeysburg, OH 43822