1. Who We Are
SEO We Know is an SEO agency operating from 11270 W Carlisle Rd, Frazeysburg, OH 43822, United States. You can reach us at hello@seoweknow.com or by phone at (740) 455-5712. We provide digital SEO services including search visibility analysis, link building, content optimization, local search, eCommerce SEO, and Core Web Vitals optimization.
This Privacy Policy explains what personal data we collect, why we collect it, how we use and store it, who we may share it with, and what rights you have over your information.
2. Information We Collect
2.1 Information You Provide
When you submit our contact form, place an order, or email us, we collect the following:
- Identity data: first name, last name, company name (if provided)
- Contact data: email address, phone number
- Business context: website URL, current SEO situation, business goals you share with us
- Transaction data: services ordered, package configuration, payment references from Stripe
- Communication records: emails and messages exchanged between you and our team
We do not collect or store payment card details. All payment processing is handled by Stripe, Inc., which is PCI DSS Level 1 certified. Stripe's data practices are governed by their own privacy policy at stripe.com/privacy.
2.2 Data Collected Automatically
When you visit seoweknow.com, standard web server and analytics systems may collect:
- IP address and approximate geographic location (city or region level)
- Browser type, version, and operating system
- Device type (desktop, mobile, tablet)
- Pages visited, session duration, and exit pages
- Referring URL (the site you came from)
- Cookie identifiers, subject to your consent preferences
2.3 Data from Third Parties
When you complete payment via Stripe Checkout, Stripe may confirm payment status and the email address you used. We do not receive your full card details, billing address entered at Stripe, or any other payment credentials.
If you provide us with Google Search Console or Google Analytics access as part of a service engagement, we access that data solely to perform the work you purchased. We remove that access upon completion of the engagement.
3. How We Use Your Information
- Service delivery: performing the SEO analysis, strategy, or optimization work you purchased and delivering results to your email
- Order processing: processing payments, sending receipts, and managing invoices
- Client communication: onboarding emails, project updates, delivery notifications, and support
- Legal compliance: maintaining financial and business records as required by US tax law
- Site improvement: understanding how visitors navigate our site to improve content and user experience
- Security: detecting and preventing fraudulent, abusive, or unauthorized activity
4. Legal Basis for Processing
We process your data under the following legal grounds:
- Contract performance: processing necessary to deliver the services you ordered
- Legitimate interests: responding to inquiries, improving our website, maintaining business records
- Legal obligation: financial record retention required by applicable law (minimum 7 years)
- Consent: analytics and non-essential cookies based on your banner preference
5. Sharing Your Information
We share your data only as necessary and never sell it to third parties. The limited circumstances where data may be shared include:
- Stripe: to process payments. Stripe is the data controller for payment transaction data.
- Email service providers: to send transactional emails such as order confirmations and delivery notifications. These providers are bound by data processing agreements and may not use your data for any other purpose.
- Legal process: if we receive a valid court order, subpoena, or other legal requirement to disclose information, we will comply with applicable law.
- Business succession: if SEO We Know is acquired by or merged with another entity, client data may transfer. We will notify active clients in advance of any such change.
6. Data Retention
- Active client data: retained for the duration of the engagement and for 12 months afterward
- Transaction and invoice records: retained for 7 years for tax compliance
- Non-client inquiry data: deleted after 12 months of no activity
- Analytics data: aggregated and anonymized; retained indefinitely in aggregate form only
- Server access logs: 90-day rolling retention
7. Your Rights
You have the right to:
- Access: request a copy of personal data we hold about you
- Correction: request correction of inaccurate or outdated information
- Deletion: request deletion of your data, subject to legal retention requirements
- Portability: receive your data in a common machine-readable format
- Objection: object to processing based on legitimate interests
- Consent withdrawal: withdraw consent for analytics cookies at any time via cookie settings
To exercise any of these rights, email hello@seoweknow.com with the subject "Privacy Request." We will respond within 14 business days and may request identity verification before acting on sensitive requests.
8. Security
We protect your data through SSL/TLS encryption on all data in transit to and from our website, restricted internal access to client data, use of Stripe for all payment processing (no card data on our servers), and periodic access reviews. No internet-based system is perfectly secure, but we take reasonable and proportionate precautions.
9. Cookies
We use a limited number of cookies and browser storage entries. See our Cookie Policy for a full breakdown of what we use, why, and how to change your preferences. Your cookie preference is stored in your browser's localStorage under the key "swk_ok".
10. Children
Our services are for business use and are not directed to anyone under 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted data to us, please contact us immediately at hello@seoweknow.com and we will delete it.
11. Changes to This Policy
We may update this policy as our practices or applicable law changes. Material updates will be published on this page with an updated effective date. We will notify active clients by email of significant changes.
12. Contact
SEO We Know
11270 W Carlisle Rd, Frazeysburg, OH 43822, USA
Email: hello@seoweknow.com
Phone: (740) 455-5712