Delivery Policy

1. Digital Delivery Only

All SEO We Know services are delivered digitally. No physical documents, USB drives, or printed materials are produced or shipped. Deliverables are sent to the email address you provide at checkout as PDF reports, spreadsheet files (.xlsx or Google Sheets links), documented recommendation sets, or screen recording walkthroughs. The format for each service type is specified in the package and service descriptions on our website.

2. What Happens After Payment

After your payment is confirmed, the following sequence applies:

1. Payment confirmation (immediate): Stripe sends an automatic receipt to your email address.
2. Onboarding email (within 1 business day): We send an email introducing the project, confirming your delivery date, and requesting any access or information we need.
3. Onboarding questionnaire (within 2 to 3 business days): For most services, we send a short form to understand your business context, target keywords, and priorities. This usually takes clients under 10 minutes to complete.
4. Analysis phase begins: Work starts within 2 business days of receiving all required access and questionnaire responses.
5. Delivery: The completed deliverable is sent to your email. For Momentum and Pinnacle package clients, we also offer a delivery call to walk through key findings.

3. Standard Delivery Timelines by Service

The following timelines run from the date we receive all required access and information, not from the payment date:

• Search Visibility Analysis: 5 to 7 business days
• Link Velocity Building (initial audit and strategy): 5 business days; ongoing placements begin within 10 business days
• Content Clarity Optimization: 7 to 10 business days per content batch
• Local Search Reach: 6 to 9 business days
• eCommerce SEO: 10 to 14 business days (scales with catalog size)
• Mobile and Core Web Vitals: 5 to 8 business days
• Foundation Package: 8 to 12 business days
• Momentum Package: 12 to 16 business days
• Pinnacle Package: 16 to 22 business days

Your specific confirmed delivery date will be provided in the onboarding email.

4. Access We May Need

Depending on your service, we may request one or more of the following:

• Google Search Console access (View permission minimum)
• Google Analytics access (if traffic pattern analysis is included)
• Google Business Profile owner access (for local search engagements)
• Website URL and sitemap location
• Target keyword list or priority services/locations
• Names of 2 to 5 main competitors
• Any active Google penalty notifications

We request only the minimum access necessary and remove all access after project completion.

5. Delays

If a delay occurs on our side, we will contact you within 1 business day of the originally confirmed delivery date with a revised timeline. We do not deliver late silently. If you are waiting beyond your confirmed delivery date without prior notification from us, please contact us immediately at hello@seoweknow.com.

Delays caused by late or incomplete client responses to onboarding requests extend the delivery window proportionally and do not constitute grounds for a refund.

6. Large or Complex Sites

Sites with over 100,000 indexed pages, multiple international language versions, or unusual technical configurations may require extended timelines. We will identify this during the first 2 business days of work and contact you with an adjusted schedule before proceeding.

7. Delivery Confirmation

All deliverables are sent from hello@seoweknow.com. If you do not receive your delivery email, please check your spam folder before contacting us. We retain all deliverables for 12 months after the engagement and can resend at any time within that period.

8. Contact

Delivery questions: hello@seoweknow.com • (740) 455-5712
Available Monday through Friday, 9 AM to 5 PM Eastern time.